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New independent client survey rates bfinance at record high
New independent client survey rates bfinance at record high
bfinance has been awarded an industry-leading Net Promoter Score of 70 in research by T4 Associates. 86% of clients rate bfinance more favourably than competitors. Quality of analysis, customer service orientation and business model receive specific praise.
London, 28 June 2021 – A new client survey conducted independently by T4 Associates for the independent investment consultancy bfinance has identified a record level of customer satisfaction, reflected in an industry-leading Net Promoter Score (NPS) of 70.
Clients cited the firm’s “thorough, credible analysis”, “unbiased, fact-based recommendations”, “customer-service orientation” and the overall business service model. 86% of them rated bfinance more favourably than competing investment consultants with whom they had worked. Nearly 80% of customers expect to do further work with bfinance, whose services primarily comprise short-to-medium-term engagements to address investors’ specific needs rather than long-term retainers.
The Net Promoter Score has increased notably since the bfinance’s previous independent client survey in 2018, which awarded the firm a score of 63. This score reflects how likely clients are to recommend a firm to their peers, by calculating the proportion of “promoters” (ratings of 9 and 10 out of 10) versus “detractors” (6 or below out of 10).
Some client feedback:
“bfinance was very knowledgeable, the reporting they gave us was very strong and detailed, it is very easy to understand the information and pass to the committee” (Insurer, UK)
“I appreciate the amount of bespoke work bfinance will do for you; everything is done specifically for the client” (Endowment, Canada)
“We have diversification in bfinance that isn’t prevalent in Australia. The feedback from auditors was ‘where do you find these different [asset manager] names? Better diversification leads to a better return; working with bfinance gives us an advantage that we wouldn’t have with a traditional consultant.” (Endowment, Australia)
“bfinance is a very professional partner. They are interested in the client, they understand what our needs are… I have not seen a company that is better than bfinance. The information that was presented to us was quite impressive.” (Pension Fund, The Netherlands)
“bfinance is very responsive, proactive and show a strong focus on customer orientation. They always appeared as a partner and shared their extensive knowledge and expertise.” (Pension Fund, Germany)
Mal Hunt, Head of Client Consulting at bfinance, said: “We are delighted to have received such positive results from our Voice of the Customer survey, especially after an extensive period of working from home through the Covid-19 era. It is a testament to our team, the strength of their commitment to our clients and the quality of our business model. I am proud of the team for coming through this challenging phase stronger than ever.”
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United States, Chicago
220 North Green Street
Chicago
IL 60607
Telephone: (312) 829-4353
Email: info@bfinance.com
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Canada, Montréal
1250 Rene Levesque Boulevard West
Suite 2200, Montreal
Québec H3B 4W8
Telephone: +1 450 902-4965
Fax: +1 514 393 9069
Email: info@bfinance.com
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Canada, Toronto
88 Queens Quay West
Suite 2500, Toronto
Ontario M5J 0B8
Telephone: +1 (416) 560-7275
Email: info@bfinance.com
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United States, Chicago
220 North Green Street
Chicago
IL 60607
Telephone: (312) 829-4353
Email: info@bfinance.com
-
Canada, Montréal
1250 Rene Levesque Boulevard West
Suite 2200, Montreal
Québec H3B 4W8
Telephone: +1 450 902-4965
Fax: +1 514 393 9069
Email: info@bfinance.com
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Canada, Toronto
88 Queens Quay West
Suite 2500, Toronto
Ontario M5J 0B8
Telephone: +1 (416) 560-7275
Email: info@bfinance.com
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United Kingdom
36 Queen Street, London
EC4R 1BN
Telephone: +44 20 7747 8600
Fax: +44 20 7747 8600
Email: info@bfinance.com
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Germany
Theresienstraße 1
80333 Munich
Telephone: +49 89 55 29 59 00
Fax: +49 89 55 29 59 00
Email: info@bfinance.com
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France
49, Avenue d'Iéna
75016 Paris
Telephone: +33 1 45 02 64 00
Fax: +33 1 45 02 64 01
Email: info@bfinance.com
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Netherlands
Symphony building
Gustav Mahlerplein 3-115, 26th Fl
1082 MS Amsterdam
Telephone: +31(0)20 794 61 00
Email: info@bfinance.com
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United Kingdom
36 Queen Street, London
EC4R 1BN
Telephone: +44 20 7747 8600
Fax: +44 20 7747 8600
Email: info@bfinance.com
-
Germany
Theresienstraße 1
80333 Munich
Telephone: +49 89 55 29 59 00
Fax: +49 89 55 29 59 00
Email: info@bfinance.com
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France
49, Avenue d'Iéna
75016 Paris
Telephone: +33 1 45 02 64 00
Fax: +33 1 45 02 64 01
Email: info@bfinance.com
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Netherlands
Symphony building
Gustav Mahlerplein 3-115, 26th Fl
1082 MS Amsterdam
Telephone: +31(0)20 794 61 00
Email: info@bfinance.com
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Australia
Level 8, 99 Elizabeth Street, Sydney
NSW 2000
Telephone: +61 (0)2 8052 3930
Email: info@bfinance.com
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China
Level 20, Infinitus Plaza,
199 Des Voeux Road Central, Sheung Wan
Telephone: +852 3953 7874
Email: info@bfinance.com
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Australia
Level 8, 99 Elizabeth Street, Sydney
NSW 2000
Telephone: +61 (0)2 8052 3930
Email: info@bfinance.com
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China
Level 20, Infinitus Plaza,
199 Des Voeux Road Central, Sheung Wan
Telephone: +852 3953 7874
Email: info@bfinance.com